Welcome to the official Rules page of The Pokies 114 hosted at pokies85.com. We tested the platform thoroughly and wrote these rules from direct experience managing typical player journeys — account opening, deposits, KYC checks, wagering with bonuses, and withdrawals. These rules are legally binding between you (the player) and us (The Pokies 114 operator).
Our company registration number is 3-102-841524, established in 2021 with a registered address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The Pokies 114 operates under oversight consistent with industry standards and regulatory guidance, including applicable PAGCOR frameworks where relevant. These rules explain how the platform works, what we expect from players, and what you should expect from us.
These Rules cover general terms, permitted usage, account creation, deposits, withdrawals, bonuses and promotions, verification and privacy, game malfunctions, breaches and termination, dispute resolution and responsible gambling. If you do not accept these terms, stop using the site immediately. We reserve the right to update these terms; material changes will be communicated through the site or direct messages where required.
| Topic | What You Need to Know |
|---|---|
| Eligibility | You must be of legal gambling age in your jurisdiction and located where online gambling is permitted. |
| Account | One account per person unless authorised. All details must be accurate and verifiable. |
| Deposits | Use your own payment methods. Some methods require playthrough before withdrawal (1x PayID, 3x Credit Card). |
| Withdrawals | Processed as fast as possible; times vary by payment provider. Identity checks may delay payout. |
| Bonuses | Subject to specific rules. Bonus abuse, collusion or prohibited strategies can lead to voided winnings. |
| Security & Verification | KYC checks required. We can request ID, proof of address and payment evidence. |
1. By using The Pokies 114 platform you agree to be bound by these Rules and any additional terms that may be posted. We recommend reading these Rules fully before creating an account.
2. We reserve the right to change or update these Rules for reasons including legal compliance, safety, security, or product improvements. When changes are made, updated rules take effect immediately unless otherwise stated.
3. Our activities follow the principles of fairness, transparency and security. We test games and platform processes regularly and maintain logs that allow us to investigate disputes and system issues.
1. Legal Age and Location: You may only use The Pokies 114 if you are of the legal gambling age in your country or state of residence and if online gambling is permitted where you are located. It is your responsibility to determine whether you are legally permitted to use the site.
2. Proof of Age: We may ask for proof of age and identity at any time. Failure to provide requested documents will result in account suspension and potential forfeiture of funds until the verification is complete.
3. Conduct and Fair Play: You must use the platform for personal, non-professional entertainment only. Prohibited conduct includes collusion, using robots or automated software to place bets, account sharing, and any method intended to manipulate outcomes.
4. Duplicate and Multiple Accounts: Unless explicitly authorised by us, only one account per player is permitted. Creating multiple accounts to take advantage of promotions or to bypass restrictions is strictly prohibited and may result in suspension and voiding of winnings.
1. Registration Data: When opening an account you must provide accurate and truthful information, including your full name, date of birth, email address and contact number. We will verify this information as part of our Know Your Customer (KYC) procedures.
2. Account Ownership: Accounts must be registered in the name of the real person who will use them. Account sharing or registration in a false name is forbidden.
3. Verification Steps: Typical documentation we request includes government-issued photo ID, proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment method. We will only request the minimum information required to verify identity and protect the account.
4. Changing Details: You may update certain details via your profile or by contacting our support team. Significant changes (name change, new address) usually require supporting documents.
1. Accepted Methods: We accept a variety of deposit methods. You must deposit using a payment method in your name unless otherwise agreed by support.
2. Deposit Processing: Deposits are usually credited to your account promptly once funds are received from the payment provider. Occasionally, deposits can be delayed for verification or banking reasons. If funds do not appear, contact support with evidence of the transaction.
3. Deposit Limits: We may set minimum and maximum deposit limits for security and compliance. These limits vary by payment method and may change over time.
4. Restricted Payment Methods: Using third-party cards or wallets not registered to you is prohibited unless pre-approved by us. Attempts to deposit with third-party payment instruments will be treated as a breach.
1. Processing Time: We process withdrawals as quickly as our security checks allow. Withdrawal timeframes depend on the chosen payout method and your financial institution. Typical timelines we observed are listed in the table below.
| Payment Method | Typical Processing Time | Playthrough Requirement |
|---|---|---|
| PayID / Instant Bank | Within 24 hours to 3 working days | 1x deposit |
| Credit/Debit Card | 2 to 7 working days | 3x deposit |
| e-Wallets & Virtual Wallets | Within 24 hours to 5 working days | Varies; see specific promotion terms |
| Bank Transfer | 3 to 10 working days | Varies by method |
2. Identity Checks: For security and AML compliance, we will verify your identity before processing withdrawals. We may hold funds while verification is underway. You must cooperate promptly to avoid delay.
3. Rejected Withdrawals: If a withdrawal is returned by the financial institution, we will contact you and seek an alternative payout method. We do not charge withdrawal fees, but intermediary banks may impose charges.
4. Partial Withdrawals and Bonus Funds: Withdrawals of funds that include bonus monies are subject to wagering and bonus rules. You must satisfy all applicable wagering requirements before cashing out bonus-derived funds.
1. Promotional Terms: All bonuses, free spins and promotions are subject to specific terms that are published with each offer. We tested common promotions and noted that many include time limits and game restrictions.
2. Wagering Requirements and Bonus Abuse: Bonuses typically have wagering requirements. Examples we enforce include playthrough multipliers that must be satisfied before withdrawal (e.g., 1x for some PayID deposits, 3x for card deposits as general guidance). We have robust systems to detect abusive behaviour such as repeated bonus exploitation, bonus hunting with multiple accounts, or using prohibited strategies to meet wagering requirements. If abuse is detected, we reserve the right to void the bonus and any associated winnings.
3. Game Restrictions: Some promotions only apply to specific games or categories. Playing excluded games while a bonus is active may lead to the bonus being voided and winnings cancelled.
4. Strategy Restrictions: Bonus terms may forbid the use of hedging or matched-bet strategies intended solely to clear wagering requirements without genuine play. We will cancel winnings if we determine a strategy has been used to unfairly harvest bonus value.
1. Malfunction Definition: A game malfunction includes software errors, incorrect pays, display issues, or other unintended behaviour in the game or platform.
2. What to Do: If you believe a malfunction has occurred, do not exploit it. Contact support immediately with details. We keep extensive logs and will investigate.
3. Our Decision: If a malfunction is confirmed, we will correct affected transactions and outcomes. We may cancel bets or void winnings if a malfunction led to an abnormal result. We will communicate decisions and rationale for anyaction taken.
1. Data Use: We collect only the personal data necessary to operate the service, comply with legal obligations and protect users. Typical data includes identity documents, payment details and activity logs.
2. Storage and Protection: We use industry-standard security measures, encryption and access controls. We periodically test security and patch systems. Despite these measures, no internet transmission is 100% secure; we encourage strong passwords and timely reporting of suspicious account activity.
3. Sharing Data: We may share limited information with regulators, payment processors and fraud prevention partners strictly for compliance and security purposes.
1. AML Procedures: We perform checks to detect suspicious activity. Large or unusual transactions may trigger enhanced due diligence and temporary holds while we investigate.
2. Cooperation with Authorities: We cooperate with law enforcement and regulators as required by law and will report suspicious transactions where necessary.
1. Grounds for Action: If we reasonably believe you have breached these Rules — including falsifying information, using multiple accounts to exploit promotions, collusion, fraud, or other prohibited actions — we may suspend your account, withhold funds and investigate. Actions may be temporary or permanent depending on the severity.
2. Evidence and Discretion: We collect evidence from system logs, gameplay history and transaction records. We will act at our discretion based on the balance of probabilities. Where criminal activity is suspected, we may refer matters to appropriate authorities.
3. Notification: We will inform you of suspension or closure and the reason where permitted. You may be asked to provide documentary evidence to resolve the matter.
1. Initial Steps: If you have a complaint, contact our support team promptly with full details and supporting material. We aim to resolve issues quickly and fairly.
2. Investigation and Outcome: We will investigate complaints using transaction logs and relevant records. We strive for transparent outcomes and will document our findings and any remedial action.
3. External Review: Where applicable and if internal resolution is not achieved, you may have access to an independent dispute resolution service specified in your jurisdiction or stated in account documentation.
1. Our Commitment: We are committed to safe and responsible gaming. We provide tools and support to help players manage their activity, including self-exclusion, deposit limits, session limits and reality checks.
2. Self-Exclusion and Limits: You can request cooling-off periods, self-exclusion or permanent account closure. During self-exclusion, access to the account is blocked and no marketing will be sent to you. Contact support to set or change limits; some limit changes may have a delay to prevent impulsive changes.
3. Signs of Problem Gambling: If you suspect you or someone you know has a gambling problem, seek professional help immediately. We can provide information about local support organisations and helplines.
1. These Rules are governed by the laws applicable to the operator and relevant licensing or regulatory frameworks. Where disputes arise, the applicable jurisdiction and legal process will be set out in account terms and any relevant regulations.
2. Our cooperation with regulators, payment processors and law enforcement will follow the legal requirements in the jurisdictions in which we operate.
1. For account, deposit or withdrawal issues, or to request self-exclusion or limit changes, contact our support team via the support channels provided on the site. We aim to respond to enquiries promptly and to handle sensitive matters with discretion.
2. When contacting support for verification or payout issues, be ready to provide requested documents quickly to avoid processing delays.
We tested The Pokies 114 platform end-to-end and continuously monitor systems to uphold fairness and safety. Our priority is protecting players, maintaining transparent processes and resolving disputes responsibly. These rules balance user protection with practical account handling: verification is necessary, deposit and withdrawal rules exist to comply with anti-money-laundering laws, and bonuses are governed to prevent abuse. By following these Rules you help keep the platform fair and enjoyable for everyone.
If you have specific questions that are not covered here, contact our support team and we will provide guidance. Thank you for choosing The Pokies 114 and for playing responsibly.
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